Top 138 Reviews From Legit Udemy Buyers (2024)

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Udemy claims they refunded me money for two courses I purchased but never gave me my refund and their support team refuses to cooperate. Here are the details: I purchased two courses from Udemy and then they immediately suspended my account. This was my first purchase with Udemy. The support team informed me that my account was suspended because of suspicious activity. I am not sure what is suspicious about me buying courses from them, but they claim it was suspicious and froze my account. I was never sent an email to inform me that my account was frozen. I was never sent an email informing me I would be receiving a refund. I was never sent an actual refund.

Recently I purchased a series of highly-rated courses by the same instructor through the Udemy mobile app. I made it through the first course, very disappointed with presentation of the material, hoping the next course would be better. It wasn't, so I cancelled the other six classes in the series and requested a refund. Udemy only gives credits (at least on the app). Today I found an in-app course and went to the page showing my credits. To use them, I have to have a "credit code," but there isn't one connected to any of the classes. When I went to the FAQs, I learned that credits can't be used for in-app purchases - only for purchases made at Udemy.com. BUT...

1. There isn't any information about in-app credits, so my $77-worth of credits appears to be bogus.
2. The Udemy chat system doesn't have any breadth for information, i.e., no "other" and then a chance to reach a person or send an email. One is asked if one would like to submit a ticket for a credit refund, but this is a dead end for in-app credits because refunds aren't available for credits.
3. Buyer beware!!
a. In-app purchases are different than udemy.com purchases.
b. Listen to as much course preview material as possible and consider instructor presentation and your best learning style.
c. Buy only one class in a series at a time.
d. If you're "getting your feet wet" in a subject, take the highest-rated and least expensive course possible.

e. Read the course syllabus: How long are the videos? Are there course materials you can download? Is there enough course there for the money?

Hope this helps!!!

I've been using Udemy almost daily since the start of 2023, learning programming and cloud full-time. For most of this year it was great, but it seems like lately they have been skimping on server costs or something, as there are so many issues that plague the experience. In the last 3 months I've had two separate days where the site was completely down (very frustrating when those are my two best days of the week to study each time), and then today the keyboard shortcuts to handle videos all stopped working, which makes programming while learning ten times harder, not worth doing and just programming without a video or using YouTube would be a better usage of my time.

A student of mine suggested I upload my course to Udemy, to try and increase reach. It seemed ok, I looked around, and it seemed I should expect 50-60% of the fee. Fine, they do marketting, I do teaching, I like that. Or so I thought. I set up the program, looked all around, including promotions and discounts, everything looked good, put my standard $200 price tag on it. I've been building this course and running it for 7 years. $200 is what students pay, so it wasn't like I was charging more or less. Same price. I got notified a few days later I had 4 students!! Awesome! I login, and see they are giving me $14. Total. Not per student. 4 students in a $200 class, and they want to pay me $14. That is less than 2% of what I set my price at.

After reaching out, initially they tried to explain "they have promotions, they sell from 10-200 unless we opt out". As I said, I looked through promotions. That isn't where THAT promotion is. They have to explain to you how to opt-out, as they automatically opt you in. I still am waiting to hear back on how even 4x10 gets me only $14. They claimed they would look into it, but after a week of "we are busy, please wait", I explained either pay me the 50% of my full price, or remove my materials. "we are busy, please be patient". So I then just deleted them. Next day they claim I am violating their student gaurantees for pulling my material down. They still never got back to me about how 4 sales of my $200 class, only get me $14. I did message every student who signed up, explaining how Udemy was trying to rip me off. I didn't want the students to be hurt, but I have a feeling Udemy blocked that message to the students.

DO NOT BUY COURSES FROM THEM!! They rip off the creators, giving them peanuts, and expecting us to be happy with it. DO NOT CREATE COURSES ON THEM!! There are many other sites it seems, that do not have this reputation and history, or at least make it so you have to opt-in to these deals. UDEMY IS A SCAM!!